How to Receive Goods

PLEASE NOTE – COVID-19 UPDATEWE NO LONGER ALLOW CLIENTS INTO OUR FACILITY.  Selection of furniture and household goods is now done using our online shopping website.

If you need furniture and household goods, you must have an agency send in a referral using our online form. The appointment will then be set up through the agency who will communicate with you. Some agencies that refer to Household Goods include housing authorities, social service or government agencies, schools, places of worship, and community health agencies. Find a list of some of the agencies we work with here.

Referring Agencies please click here

Directions to Household Goods in English, Spanish, Portuguese or French.

Some Things to Keep in Mind

  • Appointments

    All visits to Household Goods are by appointment only. Please come during your designated time. If you cannot keep your appointment, your advocate should email us at refer “at” as soon as possible to cancel. If you need to reschedule, please have your advocate email refer “at” We are unable to reschedule appointments more than once.

  • Vehicles

    Everything must be taken on the day of the appointment. Please make sure you have transportation and access to a truck big enough to take all of the furniture prior to scheduling the appointment. There is no public transportation to our center.

    A rented box truck (e.g., UHAUL) is recommended. Check here for a listing of Truck Rental options. Please note most trucks need to be reserved 3-10 days in advance.

    If you are driving a van, please take the seats out to give you more space. If you come in an open vehicle or if you wish to use a roof rack, you are responsible for safely securing your goods to the vehicle. If you are bringing a work truck, please make sure to remove all tools and work materials from the truck, so you will have sufficient space for your new furnishings.

  • About Our Furniture and Goods

    Our inventory fluctuates daily. We cannot guarantee specific items.

    Items are not new. We accept and distribute gently used furniture, mattresses and household goods that have been donated by the community.

    All items that you take are free of charge.

  • Your Visit

    We are staffed by volunteers, who will help you select your goods and load your vehicle.

    Clients are allowed one visit to Household Goods. This is to ensure that household goods are fairly distributed to as many families as possible.

    Please do not bring a large group of people with you. Space is limited. For safety reasons, only two people will be admitted per family. Children should not come to Household Goods.  If children must come , they need to be closely supervised by a parent or guardian.

    It is helpful to bring a completed client Checklist when you come for your appointment.

    If you do not speak English, please try to bring someone who can interpret for you.

  • Our Facility

    Household Goods, Inc.  is located at 530 Main Street, Acton, MA 01720.

    In the case of inclement weather, please call 978-635-1710 for a recorded message about whether Household Goods will be closed or not.

    Please drive slowly and carefully when on our grounds.

    If you need to contact the Household Goods facility on the day that you are coming, please call 978-635-1710 x5.