Agencies

Submitting a Referral for a Client

Please read the information below prior to submitting our Client Referral Form and To help us process your referral as quickly as possible, please provide all of the information requested on the form. If you have questions about scheduling a client appointment use the Agency Contact Form to contact Household Goods.

Once we process your referral, we will confirm an appointment date and time with you by email. It is your responsibility to notify your clients and confirm that they are prepared (with mover, truck rental, or other vehicle) to keep their appointment.  Please do not notify your clients of a requested appointment date and time until you receive a confirmation email from Household Goods.

Please explain to your clients that it is important for them to keep their appointments. Last-minute cancellations and no-shows takes away appointments that could have been used by other families in need.

  • Ask clients to provide advance notice to you if they need to cancel or reschedule an appointment. You are responsible for contacting Household Goods with this information by email or phone (email is preferred).
  • If a client does need to reschedule because of unexpected circumstances, make sure they know that we allow only one rescheduled appointment.
  • Clients are allowed only one lifetime visit to Household Goods.

Make sure your client has the following information before the visit to Household Goods.

  • Items Needed

    You can still print out our Client Checklist to help your clients plan for their appointments.  However, because of COVID-19, clients can no longer come inside our facility. We now have an online shopping website where clients can view items and make all of their selections. The site provides photos of furniture, large items, and some smaller items such as dishes. For other household items, clients make their selections from a list. They can also add items in the notes section when checking out of the shopping site for those items needed by client but not seen on the shopping website.

    Because our new procedures are email based, we need your clients email address before we can process any referral requests. If you will be selecting items for or with your client, please let us know on the notes section of the client referral form so we can add you instead of your client for the shopping registration.

  • Client Hours

    Distribution Hours for Clients (confirmed appointment date & time is required)

    These are the appointment times you can select from when you request a preferred appointment date & time.

    • Monday, Tuesday AM, Wednesday, Friday: 10, 10:15, 10:30, 10:45, 11:00, 11:15, 11:30 AM
    • Tuesday PM, Thursday, Saturday: 1:00, 1:15. 1:30, 1:45, 2:00, 2:15, 2:30 PM

    See our Calendar for Holiday Closings.

  • Information for Clients

    Please note, due to the COVID-19 pandemic, our procedures have changed. We now offer an online shopping website for selection of (used) furniture and household items. Clients are no longer allowed into our facility.

    Once we receive the client referral form, we can go ahead with processing the referral request. We will send you a confirmed appointment date and time. The shopping site link and log in/password info will then be emailed to clients (and agents) 3 days prior to appointment. Clients will have 48 hours after receiving the message to select  furniture and household items for later ‘curbside’ pickup. Orders will not be accepted after 6PM the day before their appointment.

    Our volunteers will bring selected items outside for pickup by your client or scheduled movers on the confirmed appointment date and time. Due to COVID-19 guidelines, our volunteers will load a box truck but not personal vehicles as these would need to be loaded by client. If movers are picking up selected items, no need for clients to come to our facility since they are no longer allowed into our facility to select items.

Clients are expected to keep their appointments

  • Cancellations and No Shows prevent other families from getting the items they need. If your client needs to cancel or reschedule an appointment, the client should notify you. You can then contact Household Goods with this information.
  • Please note that if a client needs to reschedule due to unforeseen circumstances, we allow only one rescheduled appointment.
  • Clients are allowed one lifetime visit to Household Goods and should arrange access to a box truck prior to scheduling an appointment.  Our volunteers will load a box truck but not personal vehicles as these would need to be loaded by the client.