Submitting a Referral for a Client

Please read the information below prior to submitting our Client Referral Form and provide all of the requested information on the form. Once we receive your request, we will confirm the appointment with you by email so that you may then notify the client. Please wait to notify the client until you receive this appointment confirmation email.

If you have questions about scheduling a client appointment use the Agency Contact Form to contact Household Goods.

Make sure your client has the following information before the visit to Household Goods.

  • Client Hours

    Distribution Hours for Clients (confirmed appointment date & time is required)

    These are the appointment times you can select from when you request an appointment date.

    • Monday, Wednesday, Friday: 10, 10:30, 11:00, 11:30 AM
    • Tuesday, Thursday, Saturday: 1:00, 1:30, 2:00, 2:30 PM

    See our Calendar for Holiday Closings.

  • Information for Clients

    Please note, due to the COVID-19 pandemic, our procedures have changed. We now offer an online shopping website for selection of (used) furniture and household items. Clients are no longer allowed into our facility.

    Once we receive the client referral form, we can go ahead with processing the referral request. We will send you a confirmed appointment date and time. The shopping site link and log in/password info will then be emailed to clients (and agents) 3 days prior to appointment. Clients will have 48 hours after receiving the message to select  furniture and household items for later ‘curbside’ pickup.

    Our volunteers will bring selected items outside for pickup by your client or scheduled movers on the confirmed appointment date and time. Our volunteers will load a box truck but not personal vehicles as these would need to be loaded by client.

Clients are expected to keep their appointments

  • Cancellations and No Shows prevent other families from getting the items they need. If your client needs to cancel or reschedule an appointment, the client should notify you. You can then contact Household Goods with this information.
  • Please note that if a client needs to reschedule due to unforeseen circumstances, we allow only one rescheduled appointment.
  • Clients are allowed one lifetime visit to Household Goods and should arrange access to a box truck prior to scheduling an appointment.  Our volunteers will load a box truck but not personal vehicles as these would need to be loaded by the client.