COVID-19 UPDATE – Because of COVID-19, clients are not allowed into our facility. When clients arrive for their appointment, we will provide a sanitized tablet to use during a Zoom call with one of our volunteers. During the call, a volunteer will guide the client through our showroom and the client will view and select the items. Our volunteers will then load their box truck or bring the items outside. If the client has movers picking up the furniture, they can participate in the zoom call from home.
Submitting a Referral for a Client
Please read the information below prior to submitting our Client Referral Form and To help us process your referral as quickly as possible, please provide all of the information requested on the form. If you have general questions about referring a client or scheduling a client appointment use the Agency Contact Form to contact Household Goods.
Once we process your referral, we will confirm an appointment date and time with you by email. It is your responsibility to notify your clients and confirm that they are prepared (with mover, truck rental, or other vehicle) to keep their appointment. Please do not notify your clients of a requested appointment date and time until you receive a confirmation email from Household Goods.
Please explain to your clients that it is important for them to keep their appointments. Last-minute cancellations and no-shows takes away appointments that could have been used by other families in need.
- Ask clients to provide advance notice to you if they need to cancel or reschedule an appointment. You are responsible for contacting Household Goods with this information by email or phone (email is preferred).
- If a client does need to reschedule because of unexpected circumstances, make sure they know that we allow only one rescheduled appointment.
- Clients are allowed only one lifetime visit to Household Goods.