COVID-19 UPDATE – Because of COVID-19, clients are not allowed into our facility. When clients arrive for their appointment, we will provide a sanitized tablet to use during a Zoom call with one of our volunteers. During the call, a volunteer will guide the client through our showroom and the client will view and select the items. Our volunteers will then load their box truck or bring the items outside. If the client has movers picking up the furniture, they can participate in the zoom call from home.

Agencies

Submitting a Referral for a Client

Please read the information below prior to submitting our Client Referral Form and To help us process your referral as quickly as possible, please provide all of the information requested on the form. If you have general questions about referring a client or scheduling a client appointment use the Agency Contact Form to contact Household Goods.

Once we process your referral, we will confirm an appointment date and time with you by email. It is your responsibility to notify your clients and confirm that they are prepared (with mover, truck rental, or other vehicle) to keep their appointment.  Please do not notify your clients of a requested appointment date and time until you receive a confirmation email from Household Goods.

Please explain to your clients that it is important for them to keep their appointments. Last-minute cancellations and no-shows takes away appointments that could have been used by other families in need.

  • Ask clients to provide advance notice to you if they need to cancel or reschedule an appointment. You are responsible for contacting Household Goods with this information by email or phone (email is preferred).
  • If a client does need to reschedule because of unexpected circumstances, make sure they know that we allow only one rescheduled appointment.
  • Clients are allowed only one lifetime visit to Household Goods.

Make sure your client has the following information before the visit to Household Goods.

  • Items Needed

    You can print out our recently updated Client Checklist to help your clients plan for their appointments. 

  • Client Hours

    Distribution Hours for Clients (confirmed appointment date & time is required)

    These are the appointment times you can select from when you request a preferred appointment date & time.

    • Monday, Tuesday AM, Wednesday, Friday: 9AM or 10AM
    • Tuesday PM, Thursday, Saturday: 1 PM or 2PM

    See our Calendar for Holiday Closings.

  • Information for Clients

    Please note, due to the COVID-19 pandemic, our procedures have changed. We now offer a real time appointment of video shopping via zoom for selection of furniture and household items. Clients are no longer allowed into our facility.

    When clients arrive for their appointment, we will provide a sanitized tablet to use during a Zoom call with one of our volunteers. During the call, a volunteer will guide the client (via zoom) through our showroom and the client will view and select the items.

    Our volunteers will bring selected items outside for pickup by your client or scheduled movers on the confirmed appointment date and time. Due to COVID-19 guidelines, our volunteers will load a box truck but not personal vehicles as these would need to be loaded by client. If movers are picking up selected items, clients do not need to come to Acton (it is ok if clients wish to come to Acton to order using our tablets though). They can select items using remote zoom if they have web access for this option. We will also need their email address. Agency contacts can also be sent the invite if this helps. You may want to advise movers to come a bit later than the appointment time so they do not have to wait as long to load items selected.

    We strongly advise asking a friend or family member to help translate if clients cannot communicate well in english. This will help shorten the duration of the visit and will help clients better communicate their needs to our client assistants. We can also add folks to the zoom visit even if they are remote (we will need their email as well).

Clients are expected to keep their appointments

  • Cancellations and No Shows prevent other families from getting the items they need. If your client needs to cancel or reschedule an appointment, the client should notify you. You can then contact Household Goods with this information.
  • Please note that if a client needs to reschedule due to unforeseen circumstances, we allow only one rescheduled appointment.
  • Clients are allowed one lifetime visit to Household Goods and should arrange access to a box truck prior to scheduling an appointment.  Our volunteers will load a box truck but not personal vehicles as these would need to be loaded by the client.